I forgot my password.  How do I find it?
Click on the “Forgot your password” link located on the Registration page.  You will be asked to enter the email address you use to login.  The password will be emailed to you at the email you provided.
 
Is there a way of changing my password?
Yes.  You may edit your password by clicking on the “Change your Password” link located under “Other Options” on your main Registration page once you have created an account & logged in.
 
How do I know my on-line registration is confirmed?
You will see the member’s name and receipt in the list of registered members on your home page.
 
I am moving to a new home.  What address do I put on the form if we have not moved yet?
Please use your new address when registering. If you do not have your new phone number as yet - put in the phone number you have now and email registrar@indusminorhockey.ca  with your new phone number. It is the member’s responsibility to notify the hockey office in the event of move or contact information needs to be updated.
 
I could not print my invoice/confirmation page. Is there a way of printing my invoice after I have already registered?
Yes.  If you log back into the Online Registration site, you will receive a listing of all of your Registrants and you will be given the option to view and print the receipts from there.
 
I chose cheque payment when I registered.  I have changed my mind & would rather pay by online credit card.  How do I do this?
You can’t. You will have to contact the IMHA Registrar registrar@indusminorhockey.ca  and have your registration discarded. You will have to re-register again using the proper payment option.
 
How will I know if my child has been accepted to play this year?
The IMHA Treasurer will email you a copy of your invoice when the registration process has been completed and whatever form of payment you’ve chosen has been received.
 

​When do I need to register my child for the next hockey season to not be charges a Late Registration Fee?

Can I use my IMHA family account credits to offset my registration fees?

Yes, any credits you have with the IMHA as of May 15th should automatically be deducted from your registration total within the 'FEES' Section of the registration process. If the amount shown does not match your account balance you can either (1) cancel your registration & contact registrar@indusminorhockey.ca or (2) complete your registration but you MUST use the CHEQUE PAYMENT option, you can not pay by credit card and have your account credits applied.    

Can I pay with cheques or in Installments?
Yes. If you wish to pay by cheque you will be required to submit a copy of your online receipt as well as your payment to the IMHA Treasurer. The ENTIRE registration fee must be paid with the returned registration receipt. The balance may be split into three cheques as follows:

• Spring 3-Pay: (1) Date of Submittal (2) July 1st & (3) August 1^st
• Summer 4-Pay : (1) Date of Submittal (2) July 1^st (3) August 1^st (4) September 1^st
• Fall 3-Pay: (1) Date of Submittal (2) August 1^st (3) September 1^st

All cheques are to be made payable to Indus Minor Hockey Association or IMHA and full registration fees must be paid by September 1^st to ensure your players continued participation in the IMHA. Any other payment questions can be directed to the IMHA Treasurer treasurer@indusminorhockey.ca
 
What is the IMHA’s refund policy?
All requests for refunds must be provided in writing to both the Registrar and Treasurer. The last date for voluntary withdrawal with a full refund is September 15^th. All refund requests after September 15^th will be reviewed on a case by case basis by the Executive Board and should the Executive Board agree on issuing a refund, the refund shall be issued to the entity from whom the registration fee was received. Once a refund is issued, that player is no longer eligible to play for the IMHA during that season
 
Prorated refunds may be permitted if a hockey injury or unrelated medical illness is to keep the player out for 8 weeks or longer, (doctor’s note is required). No refund will be permitted if an injury is sustained participating in extracurricular activities. After January 31, no refunds will be completed. A$200.00 administration fee plus the prorate for the season–based on 6 months, will be calculated. Refunds will be reviewed by the IMHA Board for approval.
 
Any player that makes AA or AAA will receive a full refund.
 
Additional detailed refund information is in the Policies & Procedures.
 
For any other registration questions please email registrar@indusminorhockey.ca